As of: August 28th, 2020
1 Responsible body
The responsible body of this online offer is Aleia Holding AG, Winterhuder Weg 29 (7. Etage), 22085 Hamburg, Germany. Phone: +49 (0)40 2281 7697, Fax: +49 (0)40 3567 68097, E-Mail: hello(at)aleia.ag , subsequently "we" or "us".
2 Collection, processing and use of personal data
Personal data is any information relating to an identified or identifiable natural person (e.g. name, address, telephone number, date of birth or e-mail address). Basically, you can use our online offer without providing personal information. However, the use of certain services may require the provision of personal information, e.g. as a registration or participation in a virtual general meeting or raffle. Mandatory information is regularly marked with a *.
If you wish to use services that require a contract, we collect the personal data required for establishing and fulfilling the contract (eg first name, last name, date of birth, e-mail address, delivery address, meter number, bank details). Possibly. We also collect additional data on a voluntary basis. Mandatory information is always marked with a *.
3 Processing purposes
We process your personal data for the following purposes:
4 Transfer of data to third parties
4.1 Transfer of data to third parties
4.2 Service provider
We reserve the right to use service providers when collecting or processing data. Service providers receive from us only the personal data they need for their specific activity. So, for instance, service providers for the provision of this online offer or service provider for delivery and payment. Service providers are usually involved as so-called processor, who may process the personal data of the users of this online service only according to our instructions.
4.3 Transfer of data to non-EEA countries
We also provide personal information to third parties or processors based in non-EEA countries. In this case, we ensure that the recipient has either an adequate level of data protection (eg self-certification by the recipient of the EU-US Privacy Shield or the agreement of so-called EU Standard Contractual Clauses of the European Union with the recipient) ) or a sufficient consent of our users.
5 Duration of storage; retention period
We store your data as long as this is necessary for the provision of our online offer and the associated services, eg for delivery and billing, or we have a legitimate interest in the further storage. In all other cases, we will delete your personal data with the exception of such data, which we must keep to fulfill contractual or statutory (eg tax or commercial) retention periods. Owners of copyright and ancillary copyright). In this case, we limit the processing until the expiration of this period according to the legal requirements.
6 Credit checks and notifications to credit bureaus
When placing an order for the supply of energy products, we have a legitimate interest in performing credit checks or notifications to credit bureaus as described below in order to protect against bad debts and misuse by third parties. If the result of a credit check should not meet our requirements, we reserve the right to refuse the conclusion of the contract.
6.2 Credit checks by Creditreform
We obtain information about your previous payment history and credit information based on mathematical-statistical procedures under (non-exclusive) use of address data from credit bureaus.
6.3 Notifications to credit bureaus
We report claims due to credit agencies if the service has not been provided despite the due date, the transfer is required to safeguard our legitimate interests or legitimate interests of third parties, and
In addition, we may report non-contractual conduct (eg fraudulent conduct, misuse) to credit bureaus as necessary to protect our legitimate interests or legitimate interests of third parties and there is no reason to believe that the data subject's legitimate interest prevails.
7 Log Files
Each time you use the Internet, certain information is automatically transmitted by your Internet browser and stored by us in so-called log files. The log files are stored by us for the sole purpose of identifying faults and security reasons (eg for investigating attack attempts) for 7 days and then deleted. Log files whose further storage is required for evidence purposes are excluded from the deletion until the final clarification of the respective incident and can in individual cases be forwarded to the investigating authorities. The following information is stored in the log files in particular:
8.1 What are cookies
Cookies are small text files that are sent when you visit a website and stored in the browser of the user. We use this technology to extend the functionality of our website and to make the use more comfortable for you. If the corresponding Internet page is retrieved, the browser of the user sends back the content of the cookies and thus enables recognition of the user. Certain cookies are automatically deleted after the end of the browser session (so-called session cookies), others are stored for a predetermined time or permanently in the user's browser and then delete themselves (so-called temporary or permanent cookies).
You can deactivate the storage of cookies via your browser settings and delete already saved cookies at any time in your browser. Please note, however, that this online offering without cookies may not work or may only work to a limited extent. Please also note that contradictions against the creation of user profiles partially work through a so-called "opt-out cookie". If you delete all cookies, a contradiction may therefore no longer be taken into account and must be collected again by you.
8.3 What cookies do we use?
9 Web analytics
9.2 Google Analytics
Google Analytics is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). We use Google Analytics with the additional feature offered by Google for the anonymization of IP addresses: Google's IP address is usually already shortened within the EU and only in exceptional cases in the US, and in any case is stored only in abbreviated form. You can object to the collection or analysis of your data by this tool by downloading and installing the browser plug-in available under the following link: tools.google.com/dlpage/gaoptout
10 Your rights
10.1 Affected rights
You are entitled to information and, under certain conditions, to rectification, deletion, limitation of processing or opposition to the processing of their personal data and to data portability. You can also object at any time to the processing of your personal data for advertising purposes ("advertising conflict"). Please take into account that for organizational reasons there may be an overlap between your revocation and the use of your data as part of an ongoing campaign. If you have given us consent to the processing of your data, you can withdraw them at any time with effect for the future. The lawfulness of the processing of your data until the revocation remains unaffected. Please use the information under Contact to assert your rights. Please make sure that we can clearly identify you.
10.2 Right of appeal to the supervisory authority
You have the right to file a complaint with a data protection authority. You can contact the data protection authority, which is responsible for your place of residence or your state, or the data protection authority responsible for us. This is:
Der Hamburgische Beauftragte für Datenschutz und Informationsfreiheit
Ludwig-Erhard-Str 22, 7. OG
20459 Hamburg, Germany
Phone +49 40 428 54 - 4040
Fax +49 40 428 54 - 4000
For information and suggestions on the subject of data security and privacy, we or our data protection officer are at your disposal at email@example.com or by post:
Aleia Holding AG
Data Security Officer
Winterhuder Weg 29 (7. Etage)
If you wish to reach out to us, you can contact us as follows:
Aleia Holding AG
Winterhuder Weg 29 (7. Etage)
22085 Hamburg, Germany
Phone: +49 (0)40 2281 7697
Fax: +49 (0)40 3567 6809